FAQS
Frequently Asked Questions
What is included in the free strategy session?
A 30-minute call covering your current marketing audit, competitor analysis and priority recommendations. You walk away with actionable insights whether you sign up or not. The session is delivered by a strategist, not a salesperson.
How do I get started with Lumivox?
Book a free strategy session through our website or call us directly. We review your business and goals, then present a tailored recommendation. If you want to proceed, we begin onboarding within 1 to 2 weeks.
Do I need to sign a long contract?
No. We offer month-to-month and short minimum term options depending on the service. After any minimum period, every engagement is month-to-month. No exit fees. No penalties. We earn your business with results.
What services does Lumivox offer?
Web design and development, SEO, Google Ads management, social media marketing, graphic design and branding, video marketing, marketing strategy and business development consulting. Every service is tailored for Melbourne small businesses.
Do you offer one-off projects or only ongoing retainers?
Both. Web design, branding and video projects are typically one-off. SEO, Google Ads and social media are ongoing retainers. Many clients start with a one-off project and move to a retainer once they see results.
What industries do you work with?
We specialise in trades and construction, hospitality, retail and professional services in Melbourne. If your business serves local customers, we are likely a good fit. We assess each enquiry individually.
How long before I see results?
Google Ads can generate leads within the first week. SEO improvements typically show within 3 to 6 months. Social media builds over time. Web design projects are delivered in 2 to 10 weeks depending on scope. We set clear expectations in your onboarding call and provide milestones you can track.
How do you report on results?
Monthly reports in plain English. We track leads, phone calls, form submissions and revenue. Not impressions, reach or follower counts. You see the direct connection between spend and results. Reports are delivered via email with a strategy call to discuss.
What tools do you use?
We use SE Ranking for SEO, Google Ads for paid search, professional design tools for creative work, Buffer for social media scheduling and Google Looker Studio for reporting. All tool costs are included in your fee. You do not pay separately for any software.
Will I have a dedicated contact?
Yes. Every client is assigned a dedicated strategist who manages your account. They are your single point of contact and they coordinate all services. You are never passed between departments.
How often will we communicate?
Monthly at minimum, with a strategy call and written report. Many clients communicate more frequently via email or messaging. We are available to answer questions any time during business hours.
Can I cancel anytime?
After your minimum term (if applicable), you can cancel with 30 days notice. No exit fees. No penalties. You keep access to all your accounts, data and creative assets.
Do I need a new website?
Not always. We audit your current site first. If it loads fast, is mobile-friendly and has good structure, we optimise it. If it is outdated, slow or not converting, a redesign is recommended. We give you an honest assessment.
Do I own my website and content?
Yes. You own all content, images, designs and your website. Your Google Ads account is set up under your ownership. If you ever leave Lumivox, you keep everything.
Do you work with businesses outside Melbourne?
Our primary focus is Melbourne and Greater Melbourne. We serve businesses from the CBD to Geelong and the Mornington Peninsula. For businesses outside this area, we assess on a case-by-case basis.
How long does SEO take to work?
Most businesses see measurable improvements within 3 to 6 months. Local SEO and Google Business Profile changes can show results faster. SEO is a long-term investment that delivers compounding returns. The businesses that commit to at least 6 months see the strongest results.
Do you guarantee page 1 rankings?
No ethical SEO agency guarantees specific rankings. Google’s algorithm has over 200 factors and changes regularly. We guarantee a proven process that consistently improves visibility and generates leads. Any agency that guarantees rankings should be avoided.
What is the difference between SEO and Google Ads?
SEO builds long-term organic visibility with no per-click cost. Google Ads gives immediate visibility but you pay for every click. Most businesses benefit from both: ads for immediate leads while SEO builds long-term equity.